Image source and usage information
Official facility media; copyright remains with the facilityAt 1 Phuong Mai, Hanoi French Hospital provides separate first-visit, outpatient and insurance-payment guidance, giving families a practical way to prepare for registration.
Appointments and reception
Book through 024 3577 1100 or the hospital form; if unsure of the specialty, the form offers an undecided option or General & Family Medicine. Outpatient guidance identifies reception on the first floor of Building A or the information desk in Building B. Arrive 5–10 minutes early and report delays. Obstetric and pediatric hours can differ from other specialties, so follow your appointment confirmation.
Records and language
Bring a passport or identity document, insurance details, current prescriptions, allergy information and previous results if available. First-visit guidance describes translation assistance in English, French and Japanese. Korean-speaking families should discuss communication arrangements with the booking team in advance rather than assume a Korean interpreter will be waiting at reception.
Direct billing depends on the policy
Present the insurance card or policy details so staff can request a payment guarantee. Where there is no direct-payment agreement, the hospital assists with reimbursement paperwork. Clarify amounts payable before laboratory tests or imaging and which documents you will receive afterward. Holding insurance does not mean every service or the entire bill is covered.
- Obstetrics, birth, and postpartum follow-up
- Breastfeeding guidance
- Pediatrics, neonatology, and vaccination
Emergency and out-of-hours labor admission 24/7
Appointments 024 3577 1100 · Emergency 024 3574 1111
NIMO does not fill gaps with assumptions. Reconfirm every item marked accordingly.
BHYT and costs Reconfirm
Ask the facility about BHYT, direct billing and out-of-pocket costs for the exact service.
Official sources checked ↗Booking and intake Checked
Appointments 024 3577 1100 · Emergency 024 3574 1111
Official sources checked ↗Documents to bring Reconfirm
Confirm the documents to bring: identification, prior records, prescriptions, and the relevant pregnancy or vaccination record.
Official sources checked ↗Entrance and emergency Reconfirm
Confirm the correct routine, emergency or labour entrance before travel.
Official sources checked ↗Newborn / NICU / PICU Reconfirm
Do not infer NICU/PICU from maternity or paediatric care. Ask directly about the unit, ages accepted and transfer capability.
Official sources checked ↗Travel and access Reconfirm
Ask about drop-off, parking, stroller or wheelchair access, and peak-hour travel.
Official sources checked ↗Before you leave
Call an official channel to confirm clinic hours, the receiving department, appointments, costs, and documents. In an emergency, use local emergency services instead of waiting for an online reply.
Is any of this information incorrect?
Tell NIMO if the phone number, address, hours, services, or language support changed.